Our basic shipping offering. At this service level you can expect:
Once your order is ready for shipment, our dedicated delivery partners will contact you with the delivery window so you know when to expect your items.
Your new furniture will be delivered in its boxes to the front door of your building. If access to your building is restricted, or you are unable to be home for your delivery appointment, we'll do our best to deliver to the closest safe location.
A signature is not required to complete delivery.
Need some extra muscle? Our team has you covered. Here’s what to expect from our In-Room Delivery service:
We’ll bring your order beyond the doorstep and into any room you choose.
Once your order is ready for delivery, our delivery partners will reach out to you to schedule your delivery and explain what you can expect on delivery day, so you won’t have to worry about any surprises.
On delivery day, you’ll receive a notification when our team is approximately 30 minutes away.
A signature is required in order to complete delivery.
Feeling overwhelmed by the thought of putting together your new furniture? We get it. That's why we offer our White Glove Delivery service, designed to help you start enjoying your purchase faster. Here's how it works:
We'll go the extra mile by assembling your order in the room of your choice. You don't have to lift a finger.
Our team will assemble the furniture in the room of your choosing. Plus, we'll take care of all the packaging, leaving you with a clean and tidy space.
Our delivery partners will contact you to schedule a convenient delivery appointment and share what to expect on the big day, alleviating any concerns you might have.
On delivery day, you'll receive a notification when our team is approximately 30 minutes away.
A signature is required to complete delivery.
Please note: while our delivery teams are very handy, they will not install items that could permanently alter your home, like anti-tip hardware or wall attachments.
We offer competitive delivery options across Canada and the contiguous U.S.
Orders to Alaska, Hawaii, or remote areas outside our standard service zone may incur additional flat-rate fees, calculated and displayed at checkout. Adding more items won’t increase your flat-rate Beyond Shipping fee.
Currently, we don't ship to Puerto Rico.
To check your shipping cost, enter your zip/postal code at checkout.
If you live outside our standard service area and would like to initiate an exchange or a return, we're here to help. For exchanges outside our standard service area, we do not offer free exchanges: instead, we will waive your return shipping fee but an additional forward shipping fee will be charged for any new item(s).
Avoid delivery day disappointments by ensuring your new furniture will fit into your space. Product and box dimensions are listed on each product page. We recommend measuring your space ahead of time to see if a product is the right fit and can be easily moved into the intended room. Generally speaking, the door width should be greater than the box’s height. Some other factors to keep in mind are:
Obstructions behind the door
Tight corners
Hallways or internal doors
Stairways (including the length)
Elevator measurements
For more measuring tips, check out this page.
Once your order is ready for delivery, our delivery partners will be in touch to schedule your delivery date and explain what you can expect on delivery day.
Smaller items are sent via courier. When your order ships, we’ll send you the tracking number so you can know when to expect it.
Expecting a delivery? Here’s what to do to prepare for the big day:
Ensure that the area where you plan to put your new furniture is clear and there is enough room for assembly.
You will receive a notification on the day of delivery when the team is approximately 30 minutes away.
If you live in an apartment building, check if you need a Certificate of Insurance for deliveries in advance. If so, email us at finalmile@article.com.
Our local shipping partners will deliver your furniture in accordance with your chosen delivery option.
Our delivery partners will not dispose of any boxes. Our team recommends keeping your boxes in the event you need to initiate an exhange or return.
If your building requires a Certificate of Insurance (COI) for delivery, we can help once you’ve placed your order. Just email us at finalmile@article.com. If your building has a specific COI template, please include it as an attachment. If not, please provide the name, address, and the required coverage amount for the COI.
If your account shows your order is with a local delivery partner, they should be reaching out to you in approximately two business days to schedule the delivery. If you haven’t heard from them after this time, contact our team and we’ll follow up for you, or provide their direct contact number.
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Expect a reply within 2 days
